Why Hasn't My Deposit Arrived Yet?
Deposit not showing on ZMO? Check the network, confirmation count, memo or tag, and token support in that order. What each cause looks like and how to fix it.
LL
Lulu Liu
8 min
If your deposit has not arrived in your ZMO wallet, please check the following:
Confirm the transaction was sent to the correct deposit address.
Verify that the correct network was used (e.g. ERC-20 vs. BEP-20).
Check the blockchain explorer for your transaction status and confirmation count.
Ensure that the deposited amount meets our minimum deposit threshold.
Allow sufficient time by waiting for a few more minutes — some networks require more confirmations during peak periods.
If all of the above check out and your deposit still has not arrived after 2 hours, please contact our Support Team with your transaction ID (TXID) and we will investigate the issue promptly.
